Terms & Conditions

Booking

We reserve the right to refuse any bookings. A 30% deposit is due within 3 working days of you making your booking, if the deposit is not received within the specified time your dates cannot be held. The balance is due 6 weeks before the start of your holiday (a reminder will be sent at 8 weeks). If the balance is not paid at 6 weeks we are entitled to unilaterally annul the agreement and retain the 30% deposit as cancellation compensation. If you need to cancel your booking 6 weeks or longer before your arrival date your deposit will be non-refundable. If you cancel within 6 weeks of your arrival date we will only refund the cost of the days that we are able to resell, less your 30% deposit, and for days which we are unable to resell no refund can be given. We recommend that you take out suitable travel insurance.

If you need to change, amend your original booking less than 6 weeks before your arrival please refer to our cancellation policy above.

We warmly welcome families, couples, corporate groups, family and/or friends get togethers, minimoons and Hen Parties who are looking for a relaxing, gentle, get-close-to-nature experience. If you are looking for a noisy, festival type of experience then we are probably not for you! Please note for group/Hen bookings all three tents must be booked together so that other guests are not disturbed and we do not accept Stag parties. We require a £100 per tent damages deposit which will be refunded within 7 days of departure if no breakages/damage has occurred. This also includes damage/staining to bedding and soft furnishings that we are unable to repair or clean. A charge may also be made if the accommodation has been left in such a condition that extra cleaning is required.

Only guests who have been booked and paid for are allowed on site, day guests may be allowed with prior consent.

If guests are found to be in breach of Hidden Meadows site policies they may be asked to leave and no refund will be given.

Force Majeure

If Hidden Meadows has to cancel your holiday due to circumstances beyond our control a full refund will be given.

Arrival & Departure

Arrival is from 16:00 to 21:00, please notify us of your arrival time at least one week before the start of your stay. Whilst we understand that delays whilst travelling can occur it would be really helpful if you could update us on your new expected time of arrival as soon as you can.

Departure is by 10:30am. If you wish for us to collect your luggage please make sure it is at the luggage point between 10:15am and 10:25am. You are welcome to stay on site until mid-day, however the tent and bathroom facilities will be off limits from 10:30am to allow for cleaning.

Pet Policy

On the advice from Suffolk Wildlife Trust we regret that we cannot allow dogs or any pets on site.

Smoking & Fire Policy

Smoking is permitted outside around the camp fire only and nowhere else on site including the tents and bathrooms. Spent smoking items should be placed in a can for disposal and nowhere else on site. There is a designated area for a camp fire; no other fires are permitted any where else under any circumstances.

Due to the high risk of fire candles, oil lamps, naked flames and gas appliances are not permitted inside the tent or bathroom.

Prohibited Items

Please do not bring any of the following: guns, archery items, fireworks, axes, saws, metal detectors, drones, leisure/car batteries.

Risks

Hidden Meadows is a natural site with possible natural hazards therefore children should be supervised at all times.